You can use this gift card to make purchases in either our physical stores or online. Purchasing and/or using the gift card implies your full acceptance of the following general terms and conditions.

Purchase
You can request a gift card from any staff member in our physical stores, or you can purchase one via the hossintropia.com online store. If you request it via our website, you will receive the gift card (a PIN code) via email to the address provided.
If you request one in one of our physical stores, you will receive a card with a PIN you can use online, as well as a barcode which you can present to pay for your items at the cash desk.
You can use cheques or points obtained through the Club, as well as discounts and/or promotional codes to purchase a gift card.
If you are a Club member, you will get points for your gift card purchase. However, the person who receives the gift card will not get any Club points when they use the gift card.

How the card works.
The gift card will be issued for a minimum amount of €25 and a maximum of €250. The value of the card cannot be reduced or increased, nor can it be refunded or redeemed for cash.
The card can only be used in Hoss Intropia stores located in the country in which the card has been issued, or at the hossintropia.com online store.
It can be used for items on sale, promotions and special offers. However, it cannot be used to accumulate or spend Hoss Money.
If using the gift card online, redeem it by entering the PIN when completing your purchase. You cannot, however, use multiple gift cards together for the same purchase.
You do not have to spend the whole value of the card in one purchase. The remaining balance will be saved on the gift card, and if the gift card value is lower than the total purchase amount, you can use any other available payment method to make up the total.

Returns
In the event of returning an item purchased with the gift card in our physical stores, you will need to present your receipt (including on the app or email). You will not receive a cash refund, but will be able to exchange the item for one of the same or a higher value (in which case you would pay the difference), or you can get a new code via email to the value of the returned item. If the return is processed in a physical store, the customer will receive a card for the return.
Items purchased at the hossintropia.com online store with a gift card are subject to the online store's general exchange, refund and cancellation policy, which you can see here. In the event of return or cancellation, a new code will be generated and sent by email for the sum of the return, less shipping costs.

Validity.
The gift card does not have an expiry date.

Responsibility.
The company is not responsible for customers not being able to use the card in the event of damage, loss or theft.

Data protection.
The personal data you provide will be processed by Tendam Retail, S.A., with Tax ID No. A08099459, registered address at Avenida del Llano Castellano 51, 28034, Madrid, contact phone number +34 913873401, in order to manage the gift card service, the legal basis being the execution of the contract. This will imply the processing of your identifying details and contact information. If you provide us with the personal data of any third parties you are confirming that you have informed them of the contents of this Privacy Policy and, where applicable, you have obtained their prior consent to provide us with their personal data, in order to ensure their data is processed for the purposes corresponding to each case. The data you provide will be stored for as long as required for the development of the contractual relationship. Once this has come to an end, the data will be blocked within the legally established deadlines. To fulfil the aforementioned aims, Tendam will give access to this personal data to Tendam Group entities, specifically Tendam Retail Services, S.A., for the sole purpose of managing internal administrative services. If the data you provide us with is subject to an international data transfer, it will be transferred in accordance with the guarantees established by the applicable regulations. You can exercise your right to access, rectification, portability, limitation to processing, opposition or deletion by emailing dpo@tendam.es, or by post to Tendam Retail S.A., A/A DPO, Avda. del Llano Castellano 51 (28034 Madrid). This same email address can be used to contact the Tendam DPO, among others, if you need further information regarding the storage of data or international transfers. You also have the right to file a claim with the Spanish Data Protection Agency.